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Categories
Information about shipping
Orders are shipped every day. Delivery cut-off is 12 pm EEST. If you create your order after that, it's shipped next business day.
Availability of each product can be seen from product card.
Methods of payment
-Finnish online banks
-Credit cards
-PayPal
-Invoice for a companyNo additional payment fees. Select the best suitable shipping method for you in your shopping cart.
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B2B Customers
Do you represent a company?
We sell with an invoice for companies. You can select an invoice as a payment method in your shopping cart. You can choose to receive the invoice online, email or paper.
Terms
We check all orders paid with an invoice in advance, and we can refuse to process the order if the buyer's information is unclear or if there is some payment failures in the past.
Terms of payment is 14 days net. Invoicing is done by Trust Kapital for us.Invoices made by companies will be added 10,00 euros small billing fee. There will be no additional billing fee if the order is paid in advance via online bank, for example.
Categories
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Contact customer service
1. This is how to speed up the process If you want more information about a product or about your order, attach all the information needed in your first email (for example your name, order number or a link for the product). This is how you can speed up the process and we can answer your question right away without contacting you for additional questions. If you've been in touch with us before about the same issue, use the same method of communication for example reply to the message that was sent to you before.
2. Choose the customer service channel of your choise We are a small company, but we try to respond to all questions as quickly as possible regardless of the channel. Responding time is usually few hours during business days. We try to respond to all messages during weekends and evenings too as well as possible.
Facebook Messenger is the most convenient way to connect with us
Facebook Messenger is the most convenient way to contact us. You can ask anything related to orders or products via Facebook Messenger and we will respond to you as soon as we can, usually outside normal business hours too.
Type your question in the message box on this page and the message will be sent to us via Facebook. When we respond to you, you can find the message in your Facebook Messages-box or you can read it with you Facebook mobile app.
Other ways to contact
Call us
If you want to be in touch by phone, you can call us at 044-978 4976. Because we are a small company, we don't have a call center support, so if we can't respond at the time when you are calling, we will call you back soon.
Send us email
You can send us email at valotikut at valotikut.fi. You can also respond to any of the emails that have been previously sent from us, if it is about the same topic as the previous email.
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